Case Study: Mr and Mrs Clift | Service: Residential Mortgage
Fairfield Financial Solutions was recommended to Arabella Clift by a friend when she was looking for a mortgage to secure her first home.
The team at Fairfield Financial Solutions were able to take into account Arabella and her husband’s financial situation to ensure that they could afford the house that they wanted. Initially another broker had told the couple that they wouldn’t be able to buy their own home, however Fairfield Financial Solutions took the time to explore all the options. The team took into account her husband’s overtime payments and this way the couple could put down an offer.
“As first-time buyers, the team were able to sort out our mortgage for us,” said Arabella, “They also organised all the appropriate life cover and health insurances in case either of us were injured and unable to work to cover payments.”
The first house that the couple had put an offer on had numerous problems. Arabella described how Fairfield Financial Solutions guided them through the process.
“The team were able to make contact with the solicitors and the mortgage company to try to speed things up and find out the problems. Ultimately these problems unfortunately led to the collapse of that purchase, but Fairfield were great at helping us through it and helping us to lodge complaints over service with the solicitors. They supported us fuss free through the application for a new mortgage on our new house.”
The pair felt that even during a difficult situation, the colleagues at Fairfield Financial Solutions made the experience as easy as possible and would recommend the company to others. “The whole team were able to make the stressful process of buying our first home much easier to manage. Exceptional service and quality of care throughout the whole process.”
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